RBI Bars Kotak Mahindra Bank From Onboarding New Customers Via Online, Mobile Banking
The Reserve Bank of India (RBI) has taken a decisive step by prohibiting Kotak Mahindra Bank from onboarding new customers through its online and mobile banking channels. Additionally, the bank is barred from issuing fresh credit cards. However, existing customers, including credit card holders, will continue to receive services from the bank.
The regulatory action comes in response to significant concerns arising from the RBI’s IT examination of Kotak Mahindra Bank for the years 2022 and 2023. The central bank identified serious deficiencies and non-compliances in various critical areas:
IT Inventory Management: The bank’s management of IT assets was found lacking.
Patch and Change Management: Inadequate processes for managing software updates and changes.
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