Policybazaar’s ‘Claim Assurance Program’ Promises Faster, Smoother Motor Insurance Claim Settlements

Online insurance marketplace Policybazaar has introduced a new initiative called the ‘Claim Assurance Program’ to accelerate the motor insurance claims process across India. The program aims to provide swift and efficient claims support across over 1000 PIN codes, targeting both metropolitan areas as well as tier 2 and 3 regions.

The Claim Assurance Program is part of Policybazaar’s broader strategy to enhance its claims assistance capabilities across all insurance verticals. The company has also launched a new advertising campaign to increase awareness about its efforts to streamline insurance claims processing.

“Our commitment to providing seamless support extends beyond promises; it’s about tangible actions. While no one anticipates an accident, we understand that it’s our duty to stand by our customers when they need it the most. The Claim Assurance Program is designed to offer immediate assistance and resolution,” said Tarun Mathur, Chief Business Officer, General Insurance at Policybazaar.

Key features of the Claim Assurance Program include:

• Dedicated claim managers to assist policyholders through the entire claims process, from initiation to resolution
• On-ground support teams for vehicle pick-up, repair, and delivery through a network of over 1500 garages
• 24/7 claims assistance helpline available, including on public holidays

Policybazaar recognizes that the claims process is a critical moment when the insurance promise is fulfilled. The program aims to reduce the stress and complexity associated with insurance claims, providing policyholders with the support they need during challenging times.

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By enhancing its claims assistance capabilities, Policybazaar hopes to deliver a better customer experience and build stronger trust with its users. The company is anticipating an inflow of $223 million as a result of this new initiative.

Overall, the Claim Assurance Program represents Policybazaar’s commitment to going beyond just selling insurance policies, and ensuring a seamless and supportive claims experience for its motor insurance customers across India.